How to Handle P2P Disputes and Appeals
Resolve conflicts with your trading counterparty through the Midas dispute resolution system with evidence submission.
A dispute pauses everything and hands the decision to Midas, which decides on evidence rather than on who argues hardest. The quality of what you file decides the outcome: timestamped bank records beat screenshots, and the chat log inside the order beats a recollection of what was agreed elsewhere.
Before you start
- Proof of payment or non-payment, from the source — the bank statement rather than a photo of a phone screen.
- The order still open. Cancelled orders are far harder to resolve.
When to Open a Dispute
Open a dispute when you and your counterparty cannot agree on the order status. Common reasons include: you paid but the seller has not released crypto, the buyer claims to have paid but you have not received funds, or the payment amount is incorrect.
File the Dispute
Go to the order details page and tap 'Open Dispute'. Select the reason for the dispute and provide a detailed description of the issue. Be specific and factual in your explanation.
Submit Evidence
Upload supporting evidence such as payment screenshots, bank transaction confirmations, chat history, or any other relevant documentation. Clear, timestamped evidence significantly strengthens your case. You can upload multiple files including images and PDFs.
Wait for Resolution
The Midas support team will review the evidence from both parties. Both you and your counterparty can communicate through the dispute chat. You may be asked to provide additional evidence. Resolution typically takes 24-48 hours depending on complexity.
Escalate if Necessary
If you are not satisfied with the initial resolution, you can escalate the dispute for senior review. Provide any additional evidence or context that was not included in the original filing. Always maintain professional and respectful communication throughout the process.
If something goes wrong
- The counterparty stops answering.
- File the dispute rather than waiting. Silence after payment is the pattern the process is built to handle.
- Your evidence was judged insufficient.
- Supply the statement showing the transfer, with the reference visible. Screenshots of a banking app can be edited and carry less weight.
- You closed the order chat and lost the evidence.
- The chat is retained with the order and is visible to the dispute team. Nothing you sent there is lost by closing the window.
Frequently asked questions
- How long does a dispute take?
- It depends on the evidence and whether both sides respond. The escrowed asset stays frozen throughout, so neither side can act unilaterally.
- Can I trade with the same counterparty again?
- That is your choice, and the outcome is recorded against their account either way.
- What if I disagree with the decision?
- There is an escalation path, and it works on new evidence rather than on repeating the original argument.
- Does opening a dispute affect my completion rate?
- Disputes are recorded, and the outcome matters more than the count. A dispute you were right to raise is not held against you the way an abandoned order is.